Support / Service desk
How can we help?
Get help with the Aerowash AW3 application, equipment, or an Aerotech service. Share the details below so our team can route your request accurately.
Contact channels
Reach the right team.
Support page online
APP
Application support
For installation, access, unexpected behavior, or a bug in the app.
Start an email
AW3
Equipment support
For Aerowash AW3 operation, service, or deployment questions.
Contact the team
PRV
Privacy request
Ask to access, correct, or delete personal information associated with you.
Send a request
Before you send
Include the details that help us diagnose the issue.
- 01
Describe what happened
Tell us what you expected, what happened instead, and the steps that led to the issue.
- 02
Identify your setup
Include the app version, device model, iOS version, and relevant AW3 or equipment identifier.
- 03
Add useful evidence
Attach a screenshot or exact error message when possible. Remove confidential information first.
- 04
Give us a way to reply
Include your name, organization, country, and preferred contact details.
Protect your credentials. Never send a password, verification code, full payment-card number, or other secret in a support request.
Common questions
Support essentials.
Can I request deletion of my information?
Yes. Email info@sustainableaerotech.com with the subject “Privacy request.” We may need to verify your identity before completing the request.
Where can I find the privacy terms for the app?
Read our current Privacy Policy. It covers our applications, website, forms, and support services.
Who manufactures the Aerowash AW3?
The AW3 is manufactured by Aerowash AB, Sweden. Aerotech Sustainable Solutions is your contact for the services and support described on this site.